Shipping policy
Where We Ship From
All orders are dispatched from Melbourne, Victoria, Australia.
Processing Time
Orders are processed and dispatched within 1–3 business days of payment being received. Orders placed on weekends or public holidays will be processed on the next business day.
Australian Shipping
All Australian orders are shipped via Australia Post and include tracking.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Parcel | VIC: 2–4 business days / Interstate: 3–6 business days | AUD $9.99 |
| Express Parcel | VIC: 1–2 business days / Interstate: 1–3 business days | AUD $15.00 |
Free standard shipping on all Australian orders over AUD $20.
International Shipping
All international orders are shipped via Australia Post and include tracking. Express options are available at checkout.
| Destination | Standard Delivery | Express Delivery |
|---|---|---|
| United States | 5–9 business days | 3–6 business days |
| New Zealand | 4–7 business days | 2–5 business days |
| European Union | 7–10 business days | 4–7 business days |
| Canada | 7–11 business days | 5–8 business days |
| Japan | 4–7 business days | 3–5 business days |
| United Kingdom | 4–7 business days | 3–5 business days |
Free standard shipping thresholds:
- 🇺🇸 United States: USD $35
- 🇨🇦 Canada: CAD $54
- 🇳🇿 New Zealand: NZD $30
- 🇯🇵 Japan: ¥4,700
- 🇪🇺 European Union: €40
Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs authority for more information before placing your order.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your Australia Post tracking number. You can track your parcel at auspost.com.au.
Delayed & Lost Parcels
Once an order has been dispatched, delivery timeframes are managed by Australia Post and may be affected by factors outside our control, including customs processing, public holidays, and carrier delays. We are not responsible for delays once your parcel has been handed to the carrier.
If your parcel is confirmed lost by Australia Post, please contact us via the contact us page and we will arrange a replacement for you.